Redressal of Investor Grievances

Investors can approach the Exchange at the Investors Grievance Department for the redressal of their grievance/s against the registered Trading Member of the Exchange. Exchange has a mechanism of resolving disputes by co-ordinating with the member and the complainant.

Any investor/ clients who has a complaint can lodge/register a complaint with the Exchange in the prescribed “Client Complaint form (CCF)”or through online portal by clicking on the link provided below or by sending their complaint through email:

 

 

On receipt of complaint , Exchange initially tries to resolve the complaint by following up with the member and the complainant.. All complaints which do not get resolved within fifteen days from the date of lodging the complaints with Exchange or cases where parties are aggrieved by the resolution worked out would be referred to Grievance Redressal Committee (GRC).

For filing any complaints/grievances against Member of the Exchange, investors may mail to grievance@mcxindia.com

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022-6731 8888
022-6649 4151

Client
Complaint
Form (CCF)