Rights of a Client

  • Full Pay-out of Funds has been made to all clients within 24 hours of receiving relevant payout from the Exchange for the clients from whom no authorization has been obtained with respect to maintaining running account.

  • In case of any disputes with the Member regarding the trades done on the Exchange platform and/ or pertaining to non-receipt of payments due from the Member, the Client could contact the Exchange for suitable redressal as per Bye laws of the Exchange including use of mediation/Arbitration mechanisms of the Exchange. The Clients would be required to produce copies of the agreements (KYC, Member-Client Agreement & Risk Disclosure Agreement, etc.) entered into by them with their Member and copies of the contract notes, bills, proof of payment(s)/ deliveries made to the Member pertaining to the period of dispute and statement of accounts duly issued by the Member etc., for obtaining relief through the process of Arbitration. Hence, Clients are advised to obtain copies of these from Member(s) and keep such copies with them. Further, all copies of all correspondence to and from Member(s) may be preserved for producing them to the Arbitrators, if required. 

  • All rights as per the Rules, Bye Laws, Business Rules and Circulars  of the Exchange are available to a Client in respect of all transactions traded on the Exchange and for which the Clients have a contract note duly issued by the Member.

  • In case of any disputes in respect of the trades on the Exchange or in the contract notes/ monthly statements or any complaint against the Member, take up the issue with Member directly. In case of non-resolution/ grievances, file written complaint against the Member with the Exchange within 6 months from the date of cause of action. The Client Complaint Form is available on the MCX official website in the following link – http://www.ctlxsy.com/investor-grievance-arbitration/grievances/client-complaint-formContact or can file the complaint online from the Exchange website at following link http://www.ctlxsy.com/investor-grievance-arbitration/grievances/register-e-complaint

  • Contact ?SEBI (website: www.sebi.gov.in) or MCX (website: www.ctlxsy.com,
    e-mail: grievance@mcxindia.com) in case of any complaint.

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