Nature Of Complaints

Exchange provides assistance in case of the following:

  • Complaints which fall within the purview of the Exchange
  • Complaints relating to trades that are executed on the Exchange Platform
  • Complaints pertaining to commodity futures traded on the Exchange platform
  • Complaints in cases where no settlement could be reached between the trading member and the complainant for settlement of claims
  • Complaints in cases where the member has surrendered his membership and the complainant has approached the Exchange before expiry of the time mentioned in the public notice
  • Complaints against trading members on account of the following :
    1. Non- receipt of documents viz member client agreement, contract notes, settlement of accounts, order trade log etc.
    2. Non- refund of margin money
    3. Trades executed without adequate margins
    4. Delay /non – receipt of funds
    5. Squaring up of positions without consent
    6. Unauthorized transaction in the account
    7. Unauthorized transfer of funds from commodities account to other accounts

Need Assistance?

Please contact

022-6731 8888
022-6649 4151

Form (CCF)